Kanwal Wadalba Family Practice Privacy Policy

Current as of: 25th August 2020


This privacy policy is to provide information to you, our patient, on how your personal information (which includes  your health information) is collected and used within our practice, and the circumstances in which we may share it  with third parties.

Why and when your consent is necessary

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use  your personal information so they can provide you with the best possible healthcare. Only staff who need to see your  personal information will have access to it. If we need to use your information for anything else, we will seek  additional consent from you to do this.

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose  for collecting, using, holding and sharing your personal information is to manage your health. We also use it for  directly related business activities, such as financial claims and payments, practice audits and accreditation, and  business processes (eg staff training).

What personal information do we collect?

The information we will collect about you includes your:

  • Healthcare identifiers : names, date of birth, addresses, contact details
  • Medical information including medical history, medications, allergies, adverse events, immunisations, social  history, family history and risk factors
  • Medicare number (where available) for identification and claiming purposes

Dealing with us anonymously

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or  unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

  1. When you make your first appointment our practice staff will collect your personal and demographic information  via your registration.
  2. During the course of providing medical services, we may collect further personal information.
    • [Information can also be collected through electronic transfer of prescriptions (eTP), My Health Record, eg via  Shared Health Summary and Event Summaries.
  3. We may also collect your personal information when you visit our website, or telephone us.
  4. In some circumstances personal information may also be collected from other sources. Often this is because it  is not practical or reasonable to collect it from you directly. This may include information from:
    • your guardian or responsible person
    • other involved healthcare providers, such as specialists, allied health professionals, hospitals, community  health services and pathology and diagnostic imaging services
    • your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).

When, why and with whom do we share your personal information?

We sometimes share your personal information:

  • with third parties who work with our practice for business purposes, such as accreditation agencies or  information technology providers – these third parties are required to comply with APPs and this policy
  • with other healthcare providers
  • when it is required or authorised by law (eg court subpoenas)
  • when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or  safety, or it is impractical to obtain the patient’s consent
  • to assist in locating a missing person
  • to establish, exercise or defend an equitable claim
  • for the purpose of confidential dispute resolution process
  • when there is a statutory requirement to share certain personal information (eg some diseases require  mandatory notification)
  • during the course of providing medical services, through eTP, My Health Record (eg via a Shared Health  Summary, Event Summary).

Only people who need to access your information will be able to do so. Other than in the course of providing medical  services or as otherwise described in this policy, our practice will not share personal information with any third party  without your consent.

We will not share your personal information with anyone outside Australia (unless under exceptional circumstances  that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without  your express consent. If you do consent, you may opt out of direct marketing at any time by notifying our practice in  writing.

How do we store and protect your personal information?

Your personal information may be stored at our practice in an electronic recording system

Our practice stores all personal information securely with the use of passwords and confidentiality agreements for  staff and contractors.

How can you access and correct your personal information at our  practice?

You have the right to request access to, and correction of, your personal information.

Our practice acknowledges patients may request access to their medical records. We require you to put this request  in writing, this can either be hand delivered or posted to the practice. We generally respond within 24 hrs depending  on the nature and size of the information requested. Patient Health Summaries are free of charge and supplied on  the day of request. Full patient medical records supplied on a CD attract a $10.00 fee if picked up from our reception. If posted, an additional $5.00 is payable to cover the costs, a total of $15.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or  up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct  and current. You may also request that we correct or update your information, and you should make such requests in writing to the practice manager

How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may  have in writing and forward it to the practice at:

Kanwal Wadalba Family Practice
Suite 2 – 2 Edward Stinson Ave, Wadalba NSW 2259 .

Upon receiving the complaint the Practice Manager will telephone the complainant if any further information is  required and to acknowledge receipt of the complaint. You should expect a resolution to your complaint within 30  days of receipt of the complaint.

You may also contact the HCCC on 1800 043 159. Their website is https://www.hccc.nsw.gov.au/

Policy review statement

This privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. Updates to any of this policy will be uploaded on the practice website and a copy of the policy with relevant updates is  available upon your request.